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Know Where You Stand With rstar

We spell out how your account, your data and your payments are handled so you can make informed choices. Access and eligibility depend on your local law and the regions we currently serve, and we keep this page current so you always know what…

Account TransparencyData Handling PolicyEligible Region AccessbKash, Nagad, Rocket ContextDispute Resolution Path

Explore the Lobby Read FAQ

HOW WE HANDLE YOUR DATA

Explore How rstar Protects and Manages Information

Your account holds personal details, payment records and activity logs. We take specific steps across six areas to keep that information handled properly. Below is a transparent look at what we do, why we do it, and how you can exercise your rights over the data we hold.

Data Collection Scope

We collect what we need to run your account: name, contact details, payment identifiers from bKash, Nagad or Rocket, and device information. We do not harvest unrelated browsing data or sell personal records to third parties.

Cookie Usage

Our platform uses cookies to maintain your session, remember preferences, and measure page performance. You can clear cookies from your browser at any time, though doing so may log you out and reset saved settings.

Account Security Layers

Passwords are stored in hashed form. Withdrawal requests trigger verification steps tied to the mobile number or email on file. If you notice unusual activity, lock your account instantly through the dashboard security tab.

Data Retention Period

We retain account data for as long as your account is active plus a fixed period after closure, as required by applicable regulations. After that window, records are anonymised or permanently deleted from our systems.

Your Rights Over Data

You may request a copy of all personal data we hold, ask for corrections, or request deletion subject to legal retention obligations. Submit any of these through the in-app request form or the policy email channel.

Contact for Changes

If our data practices change, we update this page and notify active account holders via email or in-app message. You can always reach the policy team through live chat or email to ask about any change before it takes effect.

Browse Our Legal Posture and Regional Terms

rstar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

rstar operates under a framework that respects the legal landscape of each region we serve. Whether you can access our lobby, place wagers or withdraw winnings depends on the law that applies where you are located. We do not make blanket claims about universal availability. If

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your jurisdiction restricts online gaming services, those restrictions apply regardless of whether our platform is technically reachable from your device. We review our regional stance periodically and may restrict or expand access without prior notice if legal conditions change. Your continued use of the platform after
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any update constitutes acceptance of the revised terms. All account activity, including deposits through bKash, Nagad or Rocket, is subject to both our internal policies and the regulatory requirements relevant to your region. We encourage you to read the full terms-of-service document linked from your account
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dashboard. When local rules conflict with our general terms, local rules take precedence for you. Nothing on this page constitutes legal advice. If you are unsure about your eligibility, seek independent counsel in your jurisdiction before creating or continuing to use an account. We maintain records
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of policy changes so you can review what applied at any given date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR POLICY TEAM

Open a Channel When You Have Legal Questions

Questions about how our terms affect your account or data deserve a clear answer. We maintain dedicated channels so you never have to guess who to contact or how long it takes to hear back. Each path below connects you to the team that handles policy and legal queries specifically.

Team online

Live Chat

Tap the chat icon inside your account dashboard. A support agent can escalate legal or data-related queries to our policy team directly during the same session, so you get routed without repeating yourself.

Email Channel

Send your question to our policy inbox from the email linked to your account. Include your account ID and a brief summary. We aim to respond within a working day, and complex queries receive a follow-up timeline.

In-App Request Form

On mobile, open the menu and find the request form under account settings. Select the legal or data category, describe your issue, and submit. The form timestamps your request so both sides have a record.

Check Answers to Frequently Asked Legal Questions

These are the questions real account holders and prospective users ask most often about legal matters, data rights, eligibility and dispute handling on our platform. Each answer is specific to how we operate and what you can expect.

Access depends on your local law and the regions we currently serve. We do not guarantee availability in every area. If restrictions apply in your location, those override our general terms regardless of device reachability.

We store the transaction reference, amount, timestamp and the mobile number linked to the payment. We do not store your bKash or Nagad PIN. Payment data is retained alongside your account records for the duration required by applicable regulations.

Open the in-app request form under account settings, select the data or legal category, and specify account deletion. We process requests within a reasonable period, subject to any legal retention obligations that require us to hold certain records longer.

If we restrict access in a region, affected account holders receive notice and a withdrawal window. During that window you can withdraw remaining funds via Rocket, bKash or Nagad to the payment method on file before the account is suspended.

We share data only where necessary to process payments through bKash, Nagad or Rocket, to comply with a legal obligation, or to prevent fraud. We do not sell personal information to advertisers or unrelated commercial parties.

Start by contacting our policy team through live chat or the email channel. Provide your account ID, the transaction reference, and a clear description. We investigate within a stated timeline and communicate the outcome in writing.

General terms apply platform-wide, but region-specific clauses may override them depending on your jurisdiction. We highlight regional differences within the terms document so you can identify which sections apply to your location.

We notify active account holders via email or in-app message before changes take effect. The updated page carries a revision date. You can compare current and previous versions through the policy archive link in your dashboard.

The governing law clause is stated in our full terms of service. It identifies the jurisdiction whose courts handle formal disputes. We encourage you to read that clause carefully and seek independent legal advice if needed.

No. Account registration requires confirmation that you meet the minimum age threshold. If we identify an underage account during verification, we close it and return any deposited funds to the original payment method.

Know Where You Stand With rstar

Explore How rstar Protects and Manages Information

Data Collection Scope

Cookie Usage

Account Security Layers

Data Retention Period

Your Rights Over Data

Contact for Changes

Open a Channel When You Have Legal Questions

Live Chat

Email Channel

In-App Request Form

Check Answers to Frequently Asked Legal Questions

01 Can I access rstar from any location in Bangladesh?

02 What personal data does rstar store when I deposit via bKash or Nagad?

03 How do I request deletion of my account and associated data?

04 What happens to my balance if my region becomes restricted?

05 Does rstar share my data with third parties?

06 How can I dispute a transaction or account decision?

07 Are the terms of service the same for all users?

08 How will I know if the legal terms change?

09 What law governs disputes between me and rstar?

10 Can I use the platform if I am under eighteen?

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