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Understand the Terms Before You Open Your Account

These Terms & Conditions set out what rstar agrees to provide and what we ask of you in return — covering everything from how your account is created to how deposits via bKash, Nagad, and Rocket are treated, and how disputes are handled.

Account eligibility applies by regionbKash, Nagad, Rocket wallet rules includedTerms updated when policy changesContact support for any clause questionsLocal law determines access rights
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rstar Understand the Terms Before You Open Your Account
HOW WE HANDLE YOUR ACCOUNT

Six Ways rstar Keeps Your Account Relationship Clear

These terms are not written to catch you out — they exist to define a fair, consistent relationship between you and the platform. From the moment you link your bKash or Nagad number to your account wallet, we apply the same rules to everyone. Below are the six areas where we want you to know exactly where you stand, so that no term ever surprises you mid-session.

Account Data Handling We hold only the data needed to run your account and verify your identity. Your bKash or Nagad number is stored in encrypted form and is never shared with unaffiliated third parties. You can request a summary of what we hold by contacting support in writing.
Cookie and Session Policy Cookies keep your session active and remember your preferred language and wallet settings. You can manage cookie preferences through your browser settings at any time. Disabling all cookies may affect how certain account pages load on mobile.
Account Security Steps Every login triggers an OTP check sent to your registered mobile number. If you notice a login from a device you do not recognise, change your password immediately and contact support — we can lock the account within minutes of your request.
Data Retention Rules We retain your account records for the period required by our internal compliance framework. After that window closes, transaction logs and personal data are deleted or anonymised. You may request early deletion of non-essential data, subject to any ongoing review.
Who to Contact for Policy Changes If you disagree with a terms update, contact us before the effective date shown in the notification. Our support team can clarify what changed and why. If you continue using the account after the effective date, that constitutes acceptance of the updated terms.
Requesting Account or Data Changes To update your registered mobile number, switch your linked wallet from Nagad to Rocket, or request account closure, submit the request through live chat or email with your account ID. Changes to payment-linked details require identity re-verification before they take effect.
TERMS CONTACT PATHS

Reach Us When a Term Needs Clarification

If any part of these Terms & Conditions is unclear — whether it is about your account status, a bKash deposit that needs review, or an eligibility question — our support team can walk you through it. We handle account and policy queries around the clock, so you are not left waiting for business hours to get an answer on something that affects your access.

Live Chat Open the chat window from inside your account and connect directly with a support agent. This is the fastest path for urgent terms queries — wallet disputes, account suspension notices, or eligibility questions that need a quick answer.
Email Support Send a detailed message to our support address if your query involves documentation — for example, if you need written confirmation of a specific clause, a record of a bKash or Nagad transaction under dispute, or formal account correspondence.
Help Centre The Help Centre holds the current version of our Terms & Conditions alongside answers to the most common account and payment queries. Check there first for Rocket withdrawal rules, account verification steps, and wallet-linking procedures before contacting live support.

Questions About These Terms, Answered Directly

These are the questions we get asked most often about how our Terms & Conditions work in practice — covering account access, local payment rules, eligibility, and what happens when something goes wrong. If your question is not listed here, use the live chat path or email us for a written response.

Access to rstar and the right to hold an active account depends on local law in your specific region. We do not make legal determinations for individual users — it is your responsibility to confirm that using the platform is permitted where you are located before you open an account.

No. Our terms require that the mobile wallet you use to deposit — whether bKash, Nagad, or Rocket — must be registered in your own name. Using another person's wallet number constitutes a terms breach and may lead to your account being suspended pending a review.

We will notify you through your registered contact method before any material change takes effect. The notification will state the effective date. If you continue using the account after that date, you are treated as having accepted the updated terms. If you disagree, contact support before that date.

No — our terms permit one account per person. Duplicate accounts, including those linked to different Nagad or Rocket numbers but the same identity, are not allowed. If we detect multiple accounts, we may merge or close them and review any transactions made across both.

Contact our support team via email with your account ID and a written data request. We will respond within a reasonable period with a summary of the personal data we hold. Certain transaction records may be retained for compliance reasons even after you make a deletion request.

A suspension means your account is temporarily restricted — you cannot deposit, withdraw, or access the lobby — while we review an issue flagged under our terms. We will contact you via your registered details. To appeal, respond to that message or open a live chat with your account ID.

Our terms require you to report missing deposits within a defined window from the transaction date. Contact support with your Rocket transaction reference number and the amount. We will cross-check against our payment logs and resolve it — do not initiate a second transfer before we confirm.

We may restrict or close an account immediately if we detect a serious breach — such as fraudulent wallet use, identity misrepresentation, or activity that violates applicable rules. In non-urgent cases, we will give prior notice. You can request a written explanation through our email support channel.

Yes. Our terms state that the outcome of each game round — whether at a live table, a slots session, or a crash game — is governed by the result recorded on our server logs at the time of play. If there is a discrepancy, our server record is the reference point for any dispute.

Submit a closure request through live chat or email with your account ID. Before we close the account, we will process any remaining wallet balance as a withdrawal to your verified bKash or Nagad number, subject to the identity verification step that applies to all withdrawals.

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