Reference

How rstar Handles Your Privacy

We collect only what we need to run your account, process your bKash, Nagad or Rocket payments, and keep your wallet secure.

Account ProtectionPayment Data ClarityWithdrawal VerificationYour Rights ExplainedContact Paths Open

Explore the Lobby Read FAQ

PRIVACY HELP CHANNELS

Open a Privacy Request Through Support

Need to update your stored details, ask what data we hold, or request deletion? Reach us through any of the channels below. Our support team handles privacy queries with the same priority as payment issues — your data concerns do not sit in a separate queue. Mention your registered mobile number so we can locate your account quickly and confirm your identity before sharing any information.

Live Chat Tap the chat icon from any page on mobile or desktop. Tell the agent you have a privacy request and they will route you to the data team. Expect a confirmation message within the same session or via your registered email.

Email Send your request to our support email address listed on the contact page. Include your account username and the specific data action you need — access, correction or deletion. We acknowledge receipt within one working day.

Account Settings Log in and head to your profile section. You can update your mobile number, email and display name directly. For changes that affect payment credentials or identity verification documents, the system will prompt you to confirm through an OTP sent to your registered number.

Browse the Full Privacy Policy Details

rstar Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for identification details — your name, mobile number, email address and payment credentials. This information lets us verify your identity during withdrawals and keep your account safe from unauthorised access. We store transaction records each time you

1
deposit through bKash, Nagad or Rocket, or request a payout back to your mobile wallet. These records help us reconcile your balance and resolve any disputes you raise with our support team. We also collect device and session data — your browser type, operating system, IP
2
address and login timestamps — so we can detect unusual activity on your account. If someone tries to access your wallet from a device we do not recognise, the system flags it and may ask for additional verification. We do not sell or rent your personal
3
information to outside parties. Third-party service providers who help us process payments or prevent fraud receive only the minimum data required to perform their function. Where local law in your region requires us to retain records for a specific period, we comply with that obligation. Once
4
the retention window closes, we securely delete or anonymise the data. You can request a summary of what we hold about you, ask for corrections, or request deletion by contacting our support channels. We respond within a reasonable timeframe, and we will confirm what action was
5
taken. Access and eligibility for these rights depend on your local law and the eligible regions where our service operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Check How We Protect and Manage Your Data

Privacy is not a side feature — it sits at the centre of how we build account systems, process mobile wallet transactions, and verify payouts. Below are the specific practices we follow so you know exactly where your information goes and how long it stays there. Each practice maps to a real step in your account lifecycle, from registration through to withdrawal verification and eventual data removal.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are depositing through bKash or checking your balance on the bus, data travels in an encrypted tunnel that blocks interception by third parties on shared networks.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No advertising cookies track you across other sites.

Account Security

Login attempts from unfamiliar devices trigger an OTP sent to your registered mobile number via bKash, Nagad or Rocket-linked SIM. Failed attempts are logged and, after repeated failures, the account locks temporarily until you verify through the OTP flow.

Data Retention

Transaction records are kept for as long as required by the applicable regulations in your region. Once the retention period ends, records are anonymised or permanently deleted. Account profile data is removed within thirty days of a confirmed deletion request.

Third-Party Sharing

Payment processors handling your Nagad or Rocket transfers receive only the data needed to complete the transaction — amount, reference number, and wallet identifier. They cannot access your full profile, game history, or identity documents stored with us.

Change Requests

You can ask us to correct inaccurate data, restrict processing while we investigate a concern, or export a copy of everything we hold about you.

Explore Common Privacy Questions from Players

These are the questions we hear most often about how your personal data is handled on this platform. Each answer points to a concrete step you can take or a specific process we follow. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, mobile number, email address and a password you create. If you deposit through bKash, Nagad or Rocket, we also store the wallet identifier linked to your transfer so we can verify withdrawals back to the same source.

Device type, operating system and approximate location help us detect unauthorised logins. If someone tries to access your account from a device or region we have not seen before, the system asks for OTP verification before granting access.

Only with payment processors who handle your bKash, Nagad or Rocket transactions, and only the minimum data they need — transfer amount and wallet reference. We do not sell or rent your personal information to advertisers or unrelated third parties.

Records stay on file for the period required by the regulations applicable in your region. After that window closes, we anonymise or permanently delete them. You can ask us at any time what is currently stored under your account.

Yes. Contact support via live chat or email, confirm your identity through an OTP to your registered mobile number, and we will compile a data export for you. The export covers profile details, transaction history and login records.

Log in and head to your profile section — you can update your display name, email and mobile number directly. For changes tied to payment credentials or identity documents, the system sends an OTP to confirm the update is authorised by you.

After you confirm deletion through our support team, your profile data is removed within thirty days. Transaction records required by local regulation may be retained in anonymised form for the mandatory period, then permanently erased.

We use session cookies to keep you logged in and preference cookies to remember your settings. No cross-site advertising cookies are placed. You can clear or block cookies in your browser without losing your account — you will simply need to log in again.

All data between your device and our servers travels through an SSL-encrypted connection. Your bKash, Nagad or Rocket wallet PIN is never stored on our side — the payment provider handles authentication directly within their own secure environment.

Reach our support team through live chat or email immediately. Mention your registered mobile number and describe the concern. We investigate flagged accounts as a priority and will confirm what action was taken once the review is complete.

How rstar Handles Your Privacy

Open a Privacy Request Through Support

Check How We Protect and Manage Your Data

Encryption in Transit

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Change Requests

Explore Common Privacy Questions from Players

01 What personal data does rstar collect when I register?

02 Why do you need my device and location information?

03 Does rstar share my data with other companies?

04 How long do you keep my transaction records?

05 Can I request a copy of all data you hold about me?

06 How do I correct wrong information on my account?

07 What happens to my data if I close my account?

08 Does the platform use cookies, and can I control them?

09 How is my payment information protected during a deposit?

10 Who do I contact if I believe my data has been misused?

Related pages